Ecodunia Warranty Policy
At Ecodunia, we take pride in the quality and craftsmanship of our handmade products. We stand behind every item we create and are committed to providing our customers with durable, ethically made products that last. That’s why we offer a one-year warranty on all Ecodunia products, ensuring that you can shop with confidence.
What Our Warranty Covers
Our one-year warranty covers manufacturing defects in materials and workmanship under normal use. This includes:
- Stitching or seam failures
- Hardware defects (such as zippers, buckles, or straps)
- Material flaws that affect the functionality of the product
What Our Warranty Does Not Cover
Our warranty does not cover damage caused by:
- Normal wear and tear, including fading, stains, and minor scratches
- Accidental damage, misuse, or improper care
- Unauthorized modifications or repairs
- Exposure to extreme conditions (such as fire, water damage, or chemicals)
How to Submit a Warranty Claim
If you experience a defect covered by our warranty, we’re here to help. Follow these simple steps:
- Contact Us: Email our customer support team at connect@ecodunia.com with your order number, a brief description of the issue, and clear photos of the defect.
- Evaluation: Our team will review your claim and determine if the issue is covered under our warranty.
- Resolution: If approved, we will repair or replace the product at no cost. If the product is no longer available, we may offer a store credit or a similar replacement item.
Care for Your Ecodunia Product
To ensure the longevity of your product, we recommend following our care guidelines. Proper maintenance can prevent avoidable damage and keep your item looking its best. For specific care instructions, visit our term of service page.
Read more on how to care for you canvas, vegan leather and leather bag or jewelry:
We appreciate your support and trust in Ecodunia. If you have any questions about our warranty, feel free to reach out—we’re always happy to help!